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> Privacy Policy > Terms and Conditions Please feel free to return any items* purchased from Artizin or received as a gift. We do ask that you return items within 30-days of receiving it. We understand that there may be exceptions for gifts. If you wish to make a return, please call us toll free at 1-866-578-8628 or e-mail us at customercare@artizin.com. *Works that are "Made Upon Order" may not be returned. HOW TO RETURN ARTWORK Here is the simple process for returning an item:
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of Artizin receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. We cannot accept items that have been damaged or altered. We will notify you of the status of your return by e-mail or postal mail. If you have any questions, please call us toll free 1-866-578-8628, M-F, 8am-9pm, Saturday 9am-6pm, and Sunday 9am-6pm (MST). ITEMS DAMAGED IN TRANSIT If your package appears damaged, or once opened, you find damaged artwork, call us toll free at 1-866-578-8628 so we can arrange to have it picked up and inspected. Please retain all of the original packing materials. ARTIZIN ("Artizin", “we”, “our”, “us”) and its group companies respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognize the importance of protecting the information collected about them. We have adopted a corporate wide Privacy Policy that guides how we collect, store and use the information that you provide us with. As part of our commitment to your privacy rights and security, our website has been certified by Verisign. If you are under 18, we require that you inform a parent or guardian about Artizin's Privacy Policy and Terms and Conditions as well as requiring their consent to the Privacy Policy and Terms and Conditions before registering with Artizin or placing and order with Artizin. The following information is provided by ARTIZIN to enable our online visitors to be fully informed of our Privacy Policies. By visiting ARTIZIN.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.
ARTIZIN collects personal information in several ways directly from its online visitors when they order for themselves, buy a gift certificate for a friend or when they register for a service offered by ARTIZIN. If an order is placed with us, we need to hold personal information including your name, email address, phone numbers, home address, shipping address(es), credit card billing address(es) and birth date so that we can process and fulfill your orders. Credit card details are entered directly into our payment partner's systems and are neither transmitted nor held on ARTIZIN systems. In certain instances we may be required to collect and store additional data including credit card details. This will only be done with your explicit consent. Additionally we may also obtain information as a result of authentication or identity checks. Sometimes we may ask for your telephone number. This number may be given to our courier for delivery services. These details allow us to process your order and to let you know the status of your order. OTHER INFORMATION WE COLLECT As a user of our services, we may collect non-personal data about your use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic Data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data. COOKIES Our site uses cookies to keep track of how often you visit our site, the contents of your shopping cart, previous purchases and to deliver content specific to your interests. (A cookie is a piece of information that is stored on your computer's hard drive by your web browser which tracks your movements within websites.) Most browsers are automatically set to accept cookies but usually you can alter the settings of your browser to prevent automatic acceptance. If you choose not to receive cookies, you may still use most of the features of our website, including the ability to purchase items. However, this may prevent us from delivering certain services, particularly personalization of the site. HOW THIS INFORMATION MAY BE USED ARTIZIN may use your personal information for the processing of orders, payments and to provide you with a personalized shopping experience. We will also use your details to fulfill and deliver your orders and manage your account. Your personal information may also be checked with credit card verification agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body. When you register with ARTIZIN, you will be offered the opportunity to opt out of our email newsletter and other update services. The information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. No personal data is ever shared with third parties for marketing purposes. From time to time we send offers to selected groups of ARTIZIN customers on behalf of other businesses; in such instances no personal data is passed to those businesses. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. We strive to limit use of your information to those offers that we think you would appreciate receiving. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out. OPT-IN and OPT-OUT PROVISION When you register, we will provide a link to the Privacy Policy and the opportunity to opt-out of the use of your personal data for marketing purposes. You must register before you can place an order. At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. Any email we send you will contain an easy automated opt-out link so that you can opt-out of that particular mailshot. Simply follow the indications in the email. In particular, you can opt-out from having your personally identifiable information shared with our business partners or ARTIZIN's subsidiaries (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not the Company's current policy to share its customers' personal details with third parties other than as stated herein. Should you choose to have your name and personal data removed from our database all together, you can do so by sending an email to customercare@artizin.com or by writing to us at:
6905 South 1300 East, #309 Salt Lake City, Utah 8404, USA If for any reason you are concerned that the personal information maintained by ARTIZIN is not correct, please visit the web site and, after logging into the site using the "Login" menu on the home page; your personal information will be made available for review and change in the "My Account" section. Only you, and/or upon request from you, the Customer Care department can access your personal data from the web site using your password and User ID. Information may be changed online within Account Details, and Email Settings sections of the “My Account”. If you prefer to contact us by email at customercare@artizin.com, we will amend your personal details. HOW WE PROTECT YOUR PERSONALLY IDENTIFIABLE INFORMATION: We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will use our best endeavors to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us to protect it from unauthorized use. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information. HOW TO ASK QUESTIONS OR FILE COMPLAINTS If you require further information about our Privacy Policy, please go to the Contact Us section of the web site and send an e mail to the relevant ARTIZIN.COM department. If you wish to talk to a ARTIZIN.COM customer care representative please contact us on: USA: 1-866-578-8628 Calls from outside the USA will be charged at international rates. YOUR CONSENT By visiting ARTIZIN.COM, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions. ARTIZIN LLC's ("ARTIZIN", “we”, “our”, “us”) website(s) (our "Site" or "Sites") and related services are made available to site visitors (“you”, “your”, “yours”) pursuant to the following Terms of Use & Services and any other rules posted on our Sites (collectively, the "TOS"). By visiting ARTIZIN.COM, you are accepting and consenting to the practices described in the TOS. We may modify the TOS from time to time, and your continued use of this Site (or any of our other Sites) following such change shall signify your agreement to be bound by the modified TOS. Anyone wishing to use our services must read and agree to be bound by our policies relating to those services. In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. To access any of these policies, simply click the link at the top of this page. If you are under 18, you must let your parent or guardian know about ARTIZIN's Privacy Policy and TOS before you register to use this Site or any of this Site's services. Please read the TOS and check back often. If you do not agree to any change to the TOS, then you must immediately stop using the Site. REGISTRATION To use some of the services or features made available to you on this Site, you will need to register. We may change registration requirements from time to time. When you register, you are required to provide information about yourself that is true, accurate, current and complete in all respects. Should any of your registration information change, please notify us immediately at the following email address customercare @Artizin.com. You may also want to view our Privacy Policy. NO UNAUTHORISED COPYING OR DISTRIBUTION INTELLECTUAL PROPERTY RIGHTS You acknowledge and agree that all copyright, designs, trademarks and all other intellectual property and material rights relating to the Content as herein described, including ARTIZIN Software and all HTML, Flash and other code contained in this Site, shall remain at all times vested in ARTIZIN and/or are the property of their respective owners. All such Content, including third party trademarks, designs and related intellectual property rights mentioned or displayed on this Site are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorized by ARTIZIN and/or its third party licensors. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Violators will be prosecuted to the fullest extent permissible under applicable law. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. CONTENT In addition to the Intellectual property rights mentioned above, Content is defined as any graphics, photographs, including all image rights, sounds, music, video, audio or text on this Site. ARTIZIN tries to ensure that the information on this site is accurate and complete. ARTIZIN does not warrant or represent that ARTIZIN's Content is accurate, error-free or reliable or that your use of ARTIZIN's Content will not infringe rights of third parties. Your use of the Web Site is at your risk. ARTIZIN does not warrant that the functional aspects of the Web Site or ARTIZIN's Content will be error free or that this Web Site, ARTIZIN Content or the server that makes it available are free of viruses or other harmful components. If your use of this Web Site, or ARTIZIN's Content results in the need for servicing or replacing property, material, equipment or data, ARTIZIN is not responsible for those costs. Without limiting the foregoing, everything on the Web Site is provided to you "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, REASONABLE CARE AND SKILL, OR NON-INFRINGEMENT. ARTIZIN and its suppliers make no warranties about ARTIZIN Content, software text, downloads, graphics, and links, or about results to be obtained from using the Web Site. You bear the entire risk of the completeness, accuracy or usefulness of any Content found on this Site. ARTIZIN reserves the right to withdraw, temporarily or permanently, any Content from this Site at any time and for any reason. Removal may be immediate and without notice. You confirm that ARTIZIN is not liable to you or any third party for any such withdrawal. NO COMMERCIAL USE This Site is for your personal, non-commercial use only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit, create derivative works from, transfer, or sell any Content, software, products, or services contained within this Site. You may not use this Site, or any of its Content, to further any commercial purpose, including any advertising or advertising revenue generation activity on your own Site. YOUR ACTIVITY You use this Site at your sole risk. You agree that you will be personally responsible for your use of this Site and for all of your communication and activity on this Site. We reserve the right to deny you access to this Site, or any part of this Site, at any time without notice. If we determine, in our sole discretion, that you engaged in prohibited activities, were not respectful of other users, or otherwise violated the TOS, we may deny you access to this Site on a temporary or permanent basis and any decision to do so is final. LINKS TO THIRD PARTY SITES We may include hyperlinks on this Site to other websites or resources operated by parties other than ARTIZIN, including advertisers. ARTIZIN has not reviewed all of the sites linked to its Web Site and is not responsible for the content or accuracy of any off-site pages nor are we responsible for the availability of such external websites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external websites or resources. GENERAL LIMITATION OF LIABILITY While ARTIZIN will use reasonable endeavors to verify the accuracy of any information it places on the Site, it makes no warranties, whether express or implied in relation to its accuracy. This Site is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to this Site, or any transaction that may be conducted on or through this Site including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade. We make no warranty that this Site will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that this Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of Content or material uploaded or transmitted through this Site. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products available through this Site including but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. Nothing in these TOS shall limit your legal rights as a consumer. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of this Site and any information provided to or taken from this Site by you. You agree that, except for death and personal injury arising from our negligence, we will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentations) or otherwise out of or in connection with this contract, for any economic losses (including without limitation, loss of revenues, profits, contracts, business or anticipated savings), any loss of goodwill or reputation, or any special or indirect or consequential losses in any case whether or not such losses were incurred by that party arising out of or in connection with the provisions of any matter under the TOS. INDEMNIFICATION At our request, you agree fully to defend, indemnify and hold harmless ARTIZIN immediately on demand, its officers, directors, agents, affiliates, licensors, and suppliers, from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the TOS by you or any other liabilities arising out of your use of this Site, or the use by any other persons accessing this Site using your Internet account. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you hereunder. OUR RELATIONSHIP You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and ARTIZIN as a result of the TOS or your use of this Site. You agree that you may not and will not hold yourself out as a representative, agent, or employee of ARTIZIN, and we shall not be liable for any representation, act, or omission on your part. ENTIRE AGREEMENT The TOS (as amended from time to time) constitutes the entire agreement between you and ARTIZIN regarding your use of this Site, and supersedes any other agreement or understanding, arrangements, undertaking or proposal, written or oral, between you and ARTIZIN in relation to such matters. In the event any other rules, code of conduct, or other matter posted on this Site conflicts with the terms of the TOS, the TOS shall govern. No oral explanation or oral information given by any party shall alter the interpretation of the TOS. You confirm that, in agreeing to accept the TOS, you have not relied on any representation save insofar as the same has expressly been made a representation in the TOS and you agree that you shall have no remedy in respect of any misrepresentation which has not become a term of the TOS save that your agreement contained in this Clause shall not apply in respect of any fraudulent misrepresentation whether or not such has become a term of the TOS. NO WAIVER No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. GOVERNING LAW The TOS together with all our policies and procedures are governed by and construed in accordance with the laws of the State of Utah applicable to contracts entered into and to be fully performed in that State, without giving effect to conflicts of laws principles and you irrevocably submit to the exclusive jurisdiction of the courts of the State of Utah. |